FAQ

General Information

Which vehicles can be booked?

All registered vehicles except trucks and commercial vehicles can be booked via ADAC ferries.

Do children receive a discount?

As a rule, the reduction for children is 50%. The reduction amount and specific age restrictions depend on the ferry.

How long is a ferry ticket valid?

A ferry ticket is only valid for the crossing booked.

Is there duty-free shopping on the ferries?

Duty-free shopping is available on all crossings between EU and non-EU countries. There is no duty-free shopping on crossings between EU countries.

Where can I find information about the destination?

You can find an overview of your holiday destination and practical tips for your travels under City, Region, Country on www.adac.de. You can also find useful information about customs regulations, traffic rules, travel times, places worth seeing and much more.

Is my ticket still valid if I miss the booked ferry?

If you miss your ferry, your ticket expires. Our recommendation: If you can foresee that you will not be able to reach your ferry on time, please contact the respective port office or the place where you booked your ticket.

What should I do if I rent a vehicle and do not know the registration number of the vehicle beforehand?

In this case at least the license plate should be indicated. Depending on the shipping company, costs will incur for the subsequent indication of the registration plate.

What happens if I do not use the vehicle specified in the booking form?

In this case, please contact faehren@mrh.adac.de via e-mail. We may have to change your booking and issue a new ticket. In any case, the relevant shipping company must be informed of the change.

 

How can I ensure that my travel partner and I will share the same accommodation?

This is only guaranteed by booking an entire cabin. When booking single beds (e.g. two people in a four-bed cabin), allocation in the same cabin cannot be confirmed.

 

Do I need a passport?

You can find out whether you need a passport for your travel destinations in the travel instructions of the Federal Foreign Office.

How many bookings (round trip or one-way) can I book online?

There are no restrictions on bookings.

Miscellaneous

Can I check a timetable for a specific day?

Yes, after selecting the favored route, the travel dates page will show. There, you can specify your desired departure date.